FAQs

Have a question about our services?

Our Frequently Asked Questions (FAQs) can help direct you to the answer.

  • Citizens Advice Wigan Borough is a charity offering free, impartial and independent advice to people who live or work in Wigan. We help with a wide range of issues, including:

    • Benefits

    • Debt

    • Housing

    • Employment

    • Immigration

    • Consumer rights

    • Discrimination

    • Energy

  • There are multiple ways to contact us.

    Contact us by telephone. Our Adviceline is free to call. Call 0808 278 7801 between 9am and 5pm, Monday - Friday.

    Our services are facing extreme demand, so there may be an extended wait time when you call us. Please remain patient and wait on the phone until an adviser is free to speak with you.

    Drop in to our offices or outreaches. We operate at 2 main offices in Wigan town centre and Leigh town centre, plus we run outreach services in local family hubs and community centres throughout the borough. These times may change so check our main page for updated times: Face to face advice

  • No - Citizens Advice Wigan Borough is not just for UK Citizens. We’re here for everyone in Wigan.

  • We are not always open for walk-in service. We have dedicated drop in services at our sites, where you can attend without a pre-booked appointment.

  • We will book an appointment for you after first contact with us, if needed. Please contact us by telephone or at a drop-in session.

  • We deliver advice at our offices, our outreach locations and over the phone. Check the location of your appointment with your appointment.