Face to face advice

Waiting time for Drop In:

We expect an adviser to see you within 30 minutes of your arrival, but during busy periods the wait time could be longer.

Please be assured that our advisers will do their very best to see you as quickly as possible, however there can be unavoidable delays. In some circumstances we may need to arrange to call you back after the drop in session has finished.

To assist in achieving continuing improvements in client service, we have a client feedback system, which enables us to monitor each aspect of our service, from initial reception through to helpfulness of the advice interview for the client. Please do take a minute to complete a feedback form following your assessment.

Citizens Advice provides free, confidential and independent advice to help people overcome their problems.

We are a voice for our clients and consumers on the issues that matter to them.

We value diversity, champion equality and challenge discrimination.

We’re here for everyone.

What should I expect from my visit?

We’ll try to solve your query on your first visit - this could be information, arranging a further appointment or directing you to a specialist organisation.