Our Team
Behind every phone call, face-to-face chat, and community outreach session is a dedicated team of staff and volunteers.
From experienced debt and benefits advisers to the people behind the scenes keeping our service running, we're all driven by a shared goal: giving our community the clear, confidential, and free advice needed to solve life’s challenges.
Meet the people working every day to support you.
Senior Leadership Team
As Chief Officer, I work closely with our Board of Trustees to provide strategic leadership and ensure strong governance and financial sustainability. Through this work, our team is able to deliver high quality, impactful, client focussed services.
My journey here began in 2003 as a volunteer. I was drawn to the Service's aims and the incredible difference our work makes to people's lives. After two years of volunteering, I stepped into a staff role and eventually worked my way up to Chief Officer in 2014.
Lisa Kidston
Chief Officer
In my role as Deputy Chief Officer, I oversee the day-to-day operations and to ensure that each team has the systems, resources and support they need to thrive. I work alongside our Chief Officer, Trustees and Management team to put Citizens Advice’s mission into practice every day.
I have been with Citizens Advice since April 2015 and began my role as Deputy Chief Officer in December 2020. I have had the opportunity to see first hand the lasting, positive difference that our support makes in the community.