Community Outreach assessor

Role of a community outreach assessor

• You will complete an introduction to Citizens Advice and training for your role.

• You will talk to clients face to face at community outreach locations to explore what problems they've come for help with.

• You will find information about the clients' problems and help them to understand their options.

• You will write a summary of the clients' problems and what action you've taken.

Community Outreach locations

Tuesday

The Brick, WN1 1DN - 10-3

The Meadows Family Hub, WN5 9RQ - 1-4

Wednesday

Ince Community Centre, WN2 2DJ - 10-12

Formby Ave Family Hub, M46 0HX 1-4

Thursday

Atherleigh Park, WN7 1YN - 1pm-3pm. (Specifically for patients and their families/ carers.)

Friday

Mornington Rd Family Hub, WN2 4LG 10-12:30

Personal skills/attributes that a face-to-face assessor needs:

• Be friendly and approachable.

• Be non-judgemental and respect views, values and cultures that are different to your own.

• Have good listening skills.

• Have excellent verbal and written communication skills.

• Have good maths and IT skills.

• Be able to understand information and explain it to others.

• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.

• Be willing to undertake training in your role.