Team Leader - Community Advice Projects
(Trainee considered)
Reporting to:
Deputy Chief Officer
Salary:
£26,000 - £28,500 per annum (pro rata) - depending on experience
Hours:
29 per week
Contract Term:
12 month fixed term (may be extended, subject to funding)
Location:
Outreach locations across Wigan Borough
Purpose of Post
This role will play a pivotal role in expanding and strengthening the reach of Citizens Advice Wigan Borough (CAWB) within the community. The post holder will lead a dedicated team to deliver high-quality advice services, while supporting our community engagement strategy. This includes recruiting and inducting outreach volunteers, ensuring they have the skills and knowledge they need to work independently, developing relationships with local partners, and delivering capacity-building training to equip external organisations to identify and signpost or refer residents in need.
The post holder will undertake quality reviews, monitor performance against KPIs utilising a variety of performance monitoring tools, responding quickly and effectively to areas of concern, and provide reports to the management team.
Some advice cover will also be required on occasion.
*** A driving licence and access to a vehicle are essential to this post ***
Why work with us?
34 days holiday each year (includes statutory holidays) - increases after 3 years
Flexible working (outside of core hours)
Auto enrolment pension - employers contribution increases to 5% after 2 years service
Company sick pay (conditions apply)
Training and on-going development opportunities
Membership of a professional body as a requirement of your role
Eye care vouchers
Employee Assistance Programme, offering 24/7 confidential support, 365 days a year
Death in service benefit payable to those who are in the Company pension scheme
Access to a discounted health cash plan
On-going support through regular 1-1 meetings and annual review
If you are interested in this opportunity please fill in the application form linked above and an up to date CV detailing experience and a covering letter demonstrating how you meet the criteria from the Person Specification on the job description to recruitment@cawb.org.uk.
Closing Date:
Monday 29th June 2026 - 9am
Interview Date:
Thursday 9th July 2026