Energy advice

Contact us for advice

Our dedicated energy advisers can provide specialist advice to help with a range of energy issues. If you need need to speak with one our advisers get in touch with us via email. Please note, we also have a range of free online self-help advice to help you solve your issue.

Free online energy advice

If you’re struggling to pay your bills

What to do if you’re struggling to pay your energy bills ↗

Grants and benefits to help you pay your energy bills ↗

You can't afford to top up your prepayment meter ↗

Stop your energy supplier moving you to prepayment ↗

Getting extra support from your energy supplier ↗

Make sure your home is energy efficient ↗

Check how much your electrical appliances cost to use ↗

Your energy meter

• How to read your gas or electricity meter ↗

• How to read your smart electricity meter ↗

• How to read your smart gas meter ↗

• Move your gas or electricity meter ↗

• Check if your energy meter is faulty ↗

• Decide if prepayment is right for you ↗

• Moving from prepayment to a credit meter ↗

• Getting an old-style prepayment meter installed ↗

• Getting a smart meter installed ↗

• If you have a dynamically teleswitched energy meter ↗

• Using the energy monitor for your smart meter ↗