Telephone advice
Our telephone contact centre staff can provide you with information and simple advice to help you resolve your problem. If further advice is required they can either arrange an appointment with one of our advisers or signpost you to a different organisation who can help you better.
Call our free Adviceline to speak to an adviser on 0808 2787 801.
Opening hours
Our adviceline is available Monday - Friday, 9am - 5pm.
Calls to this number are free.
Please note, if we need to call you back this will be from a withheld number.
Margaret’s Story
Margaret, an 82 year old widow, contacted our freephone adviceline after receiving a letter from the bailiffs who were due to visit the following day. This was causing her a great deal of stress.
Our adviser established the letter was sent to Margaret in error and the bailiffs agreed to cancel the visit. She told us she was ‘very relieved’, saying ‘a weight had been lifted from her shoulders.’
